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2020 Jeep Cherokee Reliability & Recall Report

Based on 3 NHTSA recalls and 325 owner complaints. All data sourced from the National Highway Traffic Safety Administration (NHTSA) — free, no signup required.

F
30/100

Very High Reported Activity — 2020 Jeep Cherokee

The 2020 Jeep Cherokee shows very high recall and complaint activity in NHTSA data. Counts are raw and are higher for popular models, so see how we score this below. Review the issues and recalls carefully, and have the vehicle inspected before buying.

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3
NHTSA Recalls
3 recalls on record
325
Owner Complaints
Filed with NHTSA
9
Crash Reports
7 fire reports
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NHTSA Recalls — 2020 Jeep Cherokee (3)

All recalls listed below must be repaired by an authorized Jeep dealer at no charge to the owner.

🔧 Back Over Prevention: Sensing System: Camera
The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available…
NHTSA #20V191000
🔧 Steering: Rack And Pinion: Rack
A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number…
NHTSA #19V637000
🔧 Power Train
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the…
NHTSA #26V290000
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Most Common Problems — 2020 Jeep Cherokee

Based on 325 owner complaints filed with NHTSA. Bars show relative complaint frequency.

Power Train
184
Engine
23
Unknown Or Other
22
Steering
22
Electrical System
21
Service Brakes
13
Air Bags
6
Suspension
5
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Jeep Cherokee — Complaints by Year

A spike means more owner complaints were filed for that model year. The 2020 model year is highlighted.

2014 2,650 complaints 2015 1,790 complaints 2016 1,410 complaints 2017 1,337 complaints 2018 687 complaints 2019 1,664 complaints 2020 325 complaints 2021 176 complaints 2022 51 complaints 2023 3 complaints 2024 Data unavailable

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⚠ Higher-complaint years: 2014, 2015 — These model years have more owner complaints in NHTSA data than the other years compared.

✅ Best model years: 2020, 2021, 2022 — Lowest complaint rates for this model.

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Frequently Asked Questions — 2020 Jeep Cherokee

Is the 2020 Jeep Cherokee reliable?
Based on NHTSA data, the 2020 Jeep Cherokee has 3 recall campaigns and 325 owner complaints. This model year shows elevated recall or complaint activity — review the details and get a thorough pre-purchase inspection.
How many recalls does the 2020 Jeep Cherokee have?
The 2020 Jeep Cherokee has 3 NHTSA recalls. Affected systems include: see recall details above. All recalls are repaired free at authorized dealers.
What are the most common problems with the 2020 Jeep Cherokee?
The most commonly reported problems for the 2020 Jeep Cherokee are: Power Train, Engine, Unknown Or Other, Steering. See the complaint breakdown above for full details.
Is the 2020 Jeep Cherokee safe to buy?
The 2020 Jeep Cherokee has some safety and reliability items to review before buying. Ensure all 3 recalls are completed at a dealer. A pre-purchase inspection by an independent mechanic is strongly recommended.
What year Jeep Cherokee should I buy?
Based on NHTSA complaint data, the best years for the Jeep Cherokee are: 2020, 2021, 2022. These show the lowest complaint rates. Years with higher complaint counts: 2014, 2015.
How we score this: The score starts at 100 and subtracts points for the number of NHTSA recall campaigns and owner complaints filed for this model year, and for complaints that report crashes or fires. Newer model years get a small bonus because they have had less time to collect reports. These are raw counts and are not adjusted for how many vehicles were sold, so popular models tend to have more recalls and complaints. Complaints are unverified owner reports. This grade is not a prediction about any individual vehicle and is not an inspection: check a specific car’s VIN for open recalls and get an independent pre-purchase inspection.
Data source: All recall and complaint data is sourced directly from the National Highway Traffic Safety Administration (NHTSA) public API. Data is cached and refreshed every 7 days. Recall and complaint counts reflect data available at the time of last cache update. For the most current recall status on a specific vehicle, enter the VIN above or visit NHTSA.gov/recalls.